We want your HomeGear Hub experience to be as warm and easy as your favorite cozy corner. Here are answers to our most common questions!
🛍️ Orders & Shopping
How do I place an order?
Simply browse our collections, add your favorite pieces to your cart, and proceed to checkout. It's that easy! You can pay securely with credit/debit card, PayPal, and more.
Can I modify or cancel my order?
We process orders quickly to get your decor to you fast! If you need to make a change, please contact us within 2 hours of placing your order at hello@homegearhub.com and we'll do our best to help.
Do I need an account to shop?
Nope! You can check out as a guest. However, creating an account lets you track orders, save your wishlist, and enjoy a faster checkout next time.
🚚 Shipping
Where do you ship to?
We ship across Germany and throughout the EU. International shipping options are available at checkout.
How long does delivery take?
Standard delivery takes 3–5 business days within Germany. EU orders typically arrive within 5–10 business days. Express options are available at checkout.
How much does shipping cost?
We offer free standard shipping on all orders over €75. Orders below €75 have a flat shipping fee of €4.99.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also log into your account to check your order status anytime.
↩️ Returns & Exchanges
What is your return policy?
We want you to love every piece! If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange. Items must be unused and in their original packaging.
How do I start a return?
Email us at hello@homegearhub.com with your order number and reason for return. We'll send you a prepaid return label and guide you through the process.
Are there any non-returnable items?
For hygiene reasons, candles and home fragrance products that have been opened cannot be returned. Custom or personalized items are also final sale.
🎨 Products
Are your product colors accurate?
We do our best to represent colors accurately, but screens can vary. If you have questions about a specific color or finish, don't hesitate to reach out — we're happy to help!
Do you restock sold-out items?
Many of our pieces are restocked regularly. Sign up for our newsletter or click "Notify Me" on a sold-out product page to be the first to know when it's back.
💌 Still Have Questions?
We'd love to hear from you! Reach out to our friendly team at hello@homegearhub.com or visit our Contact page. We typically respond within 24 hours on business days.